Shipping policy

01 Destinations & shipping rates

Available destinations and shipping options are shown at checkout. We ship to supported destinations through our fulfillment partners. Orders may be dispatched from outside your destination country.

Standard Insured Shipping — orders of $99 or less.

All fees are in USD. Business days are Monday–Friday, excluding public holidays. Transit estimates start after dispatch; order processing comes first.

Your available shipping options and final shipping charge are displayed at checkout before payment.

02 Free standard shipping

Orders over $99 qualify for free standard shipping to supported destinations.

Priority shipping remains a paid option. Check the shipping options shown for your delivery address at checkout.

03 Order processing & dispatch

Most orders dispatch within 1–3 days. During peak periods, processing may take up to 7 business days.

Please allow for this processing time in addition to the transit estimate for your destination.

Processing covers preparation before dispatch. Transit covers the journey after dispatch; the two periods are separate.

04 Priority Insured Shipping

$15.99 USD

Priority Insured Shipping is an optional service across the regions listed above. Select it at checkout if it is available for your delivery address.

If you need an order by a specific date, please contact us before ordering to discuss the available options.

Delivery times are estimates, not guaranteed arrival dates.

05 Tracking & separate packages

Your shipping confirmation email provides tracking details once your order is on the way. Use the tracking link for carrier updates, or visit Track Order.

A tracking number may be created before the carrier completes its first scan. Updates can also pause while a parcel travels between facilities.

Some items ship from different fulfillment partners. Your order may arrive in separate packages at different times, with separate tracking details.

06 Delivery address changes

Please check your shipping address when placing your order. If you notice an error or need a change, email contact@motizy.com as soon as possible with your order number and the correct address.

We will check whether a change is still possible. Changes may not be possible once an order has been processed or shipped.

07 Delays, missing parcels & item issues

Customs clearance, public holidays, carrier disruptions and remote destinations can affect delivery estimates.

If the estimated delivery window has passed, tracking shows a problem, or a parcel is marked delivered but you cannot locate it, contact us with your order number and available tracking information. We will review the delivery details and help investigate.

For damaged, faulty or incorrect items, send a description of the issue and relevant photos if available. These cases are handled separately from change-of-mind requests.

The 7-day change-of-mind request window does not apply to an item you have not received and does not limit remedies for faulty, damaged or incorrectly supplied goods under applicable law.

08 Customs, duties & taxes

International parcels may pass through customs. Tax and duty treatment depends on the destination and order.

If you need to confirm whether an import charge applies or is included, please contact us before placing your order.

09 Returns & refunds

For a change-of-mind concern about a correctly supplied item, contact us within 7 calendar days of receiving it. This is the window to request a review, separate from any return dispatch or refund-processing period.

We do not offer a standard change-of-mind return service. Requests are reviewed individually, and a return or refund is not automatically guaranteed.

Our team will explain any available resolution, whether a physical return is needed and any applicable shipping costs before proceeding.

Please read our Returns & Refunds Policy for the full process. Nothing in this policy excludes or limits rights that cannot be waived under applicable consumer law.

10 Questions about delivery?

Email contact@motizy.com with your order number and the email address used at checkout.

Replies within 1 business day · Monday–Friday, 9 AM–6 PM Pacific Time.

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