Good things.
On their way.
Know what to expect, from checkout to your doorstep. Find delivery estimates, clear shipping costs and a simple way to request a return.
Your destination.
Your delivery details.
Find your region below. Transit estimates start after dispatch; order processing comes first.
Enjoy free standard shipping to supported destinations. Priority shipping remains a paid option.
| Destination | Shipping fee |
Estimated transit time |
|---|---|---|
| United States | $5.99 | 5–14business days |
| Australia | $5.99 | 5–14business days |
| Canada | $5.99 | 5–14business days |
| United Kingdom | $6.99 | 7–14business days |
| EuropeSelected EU countries | $7.99 | 7–15business days |
| InternationalOther supported destinations | $9.99 | 7–28business days |
Business days are Monday–Friday, excluding public holidays. Transit times are estimates after dispatch. Available destinations and final shipping options are shown at checkout.
From order to doorstep.
Order confirmed
Keep your confirmation email and order number handy. Check that your delivery address is correct.
Prepared & dispatched
Your order is prepared for shipment. Your shipping email provides tracking details once it is on the way.
Follow its progress
Use your tracking link for the latest carrier updates. If the delivery window has passed, we are here to help.
Need to return it?
We’ll guide you.
Start with a message to our team. We will help you with the return instructions and keep you informed of the next steps.
Our voluntary return window
Contact us to request a return within 7 days of receiving your order. This is the window to start your request.
Return shipping is customer-paid.For change-of-mind returns, you cover the return postage unless applicable law requires otherwise.
Tell us what you would like to return
Send your order number, the email used at checkout and the item you would like to return. If something is wrong, tell us what happened so we can help.
Start a returnGet the right return instructions
Our team will provide the return address and next steps. Please contact us before sending anything back so your parcel reaches the correct location.
Send your parcel & keep the receipt
Pack your item carefully. We recommend using a tracked service and keeping your postage receipt. Share the tracking details with our team so we can follow up on your return.
Your statutory rights remain protected.
Our 7-day voluntary policy does not limit rights under applicable consumer law, including rights relating to faulty or incorrectly supplied goods. For EU and UK customers, where statutory cancellation rights apply, the notification period is generally 14 days from delivery. Any longer return periods, refund entitlements or seller-paid return costs required by law take precedence.
A little more clarity.
Tracking, delivery changes and returns—here is what to do next.
How do I track my order?
Open the tracking link in your shipping confirmation or visit Track Order with your tracking details. If you cannot find your shipping email, check your spam folder or contact us with your order number and checkout email.
Why is my tracking not updating?
A tracking number may be created before the carrier completes its first scan. Updates can also pause while a parcel travels between facilities. If there is no information or the estimated delivery window has passed, send us your order number and tracking details so we can help investigate.
Will my items arrive in one package?
Some items ship from different fulfillment partners, so your order may arrive in separate packages at different times. Check your shipping emails for additional tracking links. Contact us if you need help locating an item.
Can I change my shipping address?
Contact us as soon as possible with your order number and the correct address. We will check whether a change is still possible. Changes may not be possible once an order has been processed or shipped.
What if an item arrives damaged, faulty or incorrect?
Please contact us with your order number and a description of the issue. Photos of the item and packaging, if available, can help us understand what happened.
We will guide you through the appropriate next steps. Contact us before paying to send the item back; return costs and remedies for faulty or incorrect goods follow applicable consumer law. The 7-day voluntary return window does not limit these rights.
Who pays for return shipping?
Customers pay return shipping costs for change-of-mind returns under our voluntary return policy, unless applicable law requires otherwise. Contact us before sending your return so we can provide the correct return instructions and address.
What happens after I send my return?
Keep your postage receipt and share your return tracking details with our support team. Once your return arrives, we will review it and contact you about the outcome and any refund due.
Payment providers may take additional time to display a refund. Contact us with your order number if you need an update. Any refund deadlines and entitlements required by applicable law remain in effect.
What should I know about customs and delivery estimates?
International parcels may pass through customs. Clearance, public holidays, carrier disruptions or remote destinations can affect the delivery estimate. The times above are estimates, not guaranteed arrival dates.
Tax and duty treatment depends on the destination and order. If you need to confirm whether an import charge applies or is included, contact us before placing your order.
Your order matters.
Let’s take care of it.
Questions about delivery or a return? Have your order number ready and tell us how we can help.